CUSTOMER HELP & FAQS
GENERAL FAQS
Have a question? Check here first. We cover everything from store opening times in Cromer to how to use our 'Find It For You' service. If your question isn't listed, our friendly team is just a phone call away.
RETURNS POLICY
Shop with confidence. We offer a 28-day returns window for all unused items in their original packaging. Simply bring your item back to our store or post it to our Norfolk address for a full refund or exchange.
DELIVERY INFORMATION
- Standard UK Shipping: 3-5 working days.
- Click & Collect: Free from our Cromer shop.
- Express Delivery: Next-day options available.
SIZING GUIDE
Getting the right fit is crucial for performance. We provide size charts for football, rugby, and cricket items. Visit our store for expert fitting advice from our experienced Norfolk staff.
Reliable UK Shipping
DELIVERY INFORMATION
- Standard UK Delivery: 3-5 working days. Free on orders over £50.
- Express Delivery: Next working day for orders placed before 2pm (£5.95).
- Click & Collect: Free from our Cromer shop. Ready within 2 hours.
- Heavy Items: Large gym equipment or tables may require specialist 2-man delivery.
1. CHECK POLICY
Items must be returned within 28 days of purchase, unused, and in their original packaging with all tags attached.
RETURNS POLICY
Hassle-free returns for UK sports shoppers.
We want you to be completely satisfied with your purchase. If your gear isn't quite right, we offer a straightforward return process to get you back in the game as quickly as possible.
2. PACK IT UP
Securely package your items and include your original delivery note or a piece of paper with your order number.
3. SEND IT BACK
Visit our store in Cromer or mail it back via a tracked UK service. Refunds are processed within 5-7 working days.
SIZING GUIDE
Find your perfect fit. Minimising returns starts with the right measurements across our footwear and apparel ranges.
PRO TIP
FOOTWEAR SIZING
We recommend measuring your heel-to-toe length in cm. For intensive sport, consider half a size up to allow for foot expansion during performance.
PRO TIP
TEAMWEAR & KITS
Our rugby and football kits offer an 'Athletic Fit'. If you prefer a looser, more casual feel, we advise selecting one size larger than your usual measurement.
PRO TIP
EQUIPMENT GUIDANCE
For bats, cues, and rackets, the right grip size is essential for avoiding injury. Check our reach-dependent charts before selecting junior equipment.